Effective Care Services

Residents are regularly asked for their views about the quality and choice of the food and other aspects of the home, and their feedback is consistently welcomed.

Staff make sure you get the right food and drink residents need, and that they have enough of it.

Staff have the right knowledge, qualifications and skills to carry out their role so that residents have a good quality of life.

Residents are always asked to give their consent (permission) to their care, treatment and support in a way you they can understand. Where appropriate, family and friends are also involved in decisions about care.

Staff know about residents health needs and personal preferences and give you as much choice and control as possible.

Staff speak with health and social care professionals, such as GPs, and take the right action at the right time to keep residents in good health.

Residents are asked for their likes and needs when the home is adapted or decorated. Any changes to the home are made to help residents to be as independent as possible.